From the category archives:

error messages

Technical writing antipatterns

August 11, 2008

I grabbed this screenshot from an amusingly unhelpful page of help documentation.

Upgrading to Windows XP = brilliant

December 24, 2007

“I have finally decided to take the plunge. Last night I upgraded my Vista desktop machine to Windows XP, and [...]

Stop hassling me and just shut down already.

November 29, 2007

Why do I have to answer so many questions when I just want to shut down my laptop and go [...]

The Flatirons, Colorado

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Lectures and Workshops
2010
- Know Your Users: Developing a holistic and effective user experience research plan Web Directions US and Web Directions South
- Remote research: Tools and tips for running effective remote studies Web Directions US and Web Directions South
- Real World Remote Research UX Web Summit, online
- Real World Remote Research BayCHI, Palo Alto, CA
2009
- Effective user research DIY Summit, online
- User research workshop AIGA In Control Conference, Cincinnati, OH
- New technologies and education: What works? What’s next? American InterContinental University, Dunwoody, GA
- Developing Super Senses: Tools to know your users SXSWi (South by Southwest Interactive), Austin, TX
- Getting started with user research Web Directions North, Denver, CO
- Better products through empathy Web Directions North, Denver, CO