Archives for the empathy category


Rebuilding luggage for the real experience of air travel

Friday, January 2nd, 2009

The unpleasant set of experiences that commonly comprise air travel these days include: being charged an additional fee to check a bag; sitting on the floor near wherever you can find a power outlet; and having to separate out liquids into a separate bag. These are commonplace annoyances that for various reasons weren’t part of air travel just a few years ago.

Yet, even though the experience of flying has changed in fundamental ways, luggage, an essential part of this experience, hasn’t evolved much.

That’s why I’m psyched about ZÜCA luggage, which I just found out about. “With a built-in seat (seriously) and removable packing pouches that stack like drawers, this patented new concept in travel is like nothing else.”

I like the luggage but what I like even more is the spirit of it—the thoughtful understanding of the realities of travel and the creative rebuilding of a commoditized product.

On bikes and needs

Wednesday, December 31st, 2008

From Look at it Another Way by Indi Young

The people who designed the bike talk about what the bike can do, but the rider wants to find out what she can do. In the former vocabulary: “We give you 20 gears.” In the latter vocabulary: “I’ve decided to bike to work twice a week, but I fear the pain of getting up that steep hill on the way there.” If the bike company were smart, they’d be talking about making it easier to get up hills while commuting to work, or suggesting alternate routes or techniques so that you’ll arrive at the office without needing a shower and a nap.