I’m a design researcher and strategist whose work centers on bringing human perspectives to the innovation process. I’m currently a design research lead at The New York Times, where I guide in-depth design research programs that use qualitative and quantitative insights to inspire and inform our international growth and product strategy. I’m also part of NYT Beta, the group that is shaping our in-house incubator for new digital products.
Before I joined The Times, I was a design researcher at IDEO, leading research programs for clients including Microsoft, Bosch, IBM, Cisco, and Samsung. As a Design Research Community Lead, I helped shape our research community’s professional development. I also helped guide IDEO’s foray into quantitative research. My favorite aspect of working at IDEO was helping our clients, who were often working in environments of great ambiguity and change, learn new ways to approach problem solving, fear, and uncertainty. (More on my IDEO adventures.)
My passion for deep listening, connecting people through technology, and digital experimentation was fed by a wonderful experience doing a Masters with the Technology, Innovation, and Education program at the Harvard Graduate School of Education. This followed a less immediately practical but equally delightful stint as a comparative literature student at Haverford College.
An avid traveler, teacher, and field researcher, I’ve researched and lectured on six continents. I volunteer at New York Insight, and paint and cook as often as possible.
The questions that drive me include:
How might we support each other’s growth as individuals?
How might we nurture healthy cultures and communities?
How might we most effectively bring human perspectives to the innovation process?